All Systems Operational

About This Site

Welcome to the status page for ThinkTilt and its cloud add-on ProForma: Forms for Jira. We also have a detailed uptime report available for each component.

If you need support please visit support.thinktilt.com

ProForma Cloud - Primary AWS servers ? Operational
90 days ago
100.0 % uptime
Today
Atlassian Marketplace Add-on Listing Pages Operational
90 days ago
100.0 % uptime
Today
Support and Communication Application ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 21, 2019

No incidents reported today.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019
Completed - The update is complete, and we have verified that ProForma is running correctly.

There was a brief outage of approximately 20 seconds during the update. During this period you may have encountered a `503 Service Unavailable: Back-end server is at capacity` error while using ProForma. Now that the update is complete you should not encounter any errors.
Jul 17, 15:01 AEST
Verifying - Update is complete, we are now testing that everything is operating as normal
Jul 17, 14:53 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:35 AEST
Scheduled - We are upgrading the operating system on servers that run ProForma for Jira Cloud. There should be no interruption to ProForma because the servers are being updated as a rolling update. However there is a small risk that ProForma may be unavailable for up to a minute if there are any problems during the update.
Jul 17, 14:33 AEST
Jul 16, 2019
Resolved - We have identified the cause of the original issue and taken the necessary steps to ensure it does not occur again. This issue has now been resolved.
Jul 16, 16:42 AEST
Update - We are continuing to monitor for any further issues.
Jul 16, 16:33 AEST
Monitoring - We have successfully restarted the necessary services and ProForma for Jira Cloud has returned to to normal operations. We will continue to monitor the situation and investigate the cause, to prevent it from happening again.
Jul 16, 13:50 AEST
Identified - We have identified an issue whereby AWS failed to restart servers as required and we are investigating why this happened.
Jul 16, 13:49 AEST
Investigating - We are investigating whether there is an issue with some customers accessing ProForma for Jira Cloud.
Jul 16, 13:37 AEST
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The PostgreSQL database has been updated and the legacy version of ProForma for Jira Cloud is fully operational again. There were two short outages of a few minutes during the maintenance for the legacy version only, the current version of ProForma was not affected.
Jul 12, 12:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 12:00 AEST
Scheduled - We will be performing maintenance on the database which runs a legacy version of ProForma for Jira Cloud, which means customers on this legacy version will experience a few minutes of ProForma not being available.

Almost all customers are using the current version of ProForma for Jira Cloud and will not be affected by this maintenance. This only affects the handful of customers using version 4 of ProForma from 2018.

During this maintenance the PostgreSQL database which stores information about how to connect to Jira Cloud instances will be upgraded. Note that ProForma never stores your forms or other Jira data, this database is only used to hold the information Atlassian requires us to hold for access to Jira.
Jul 12, 11:46 AEST
Resolved - Summary: New feature: Create and attach PDFs on submit & bug fix
---
Under form settings you can now specify whether a PDF of the form should be generated and attached to the issue, when a form is submitted. This is a useful feature to help meet compliance obligations.
Other news

- Latest blog: Retrospective and Roadmap for Q3 2019
- Data Center Available: Run ProForma in your Data Center Environment | Click here to get started
- Listen to Simon Herd and Kate Caldecott on the Nice Work! podcast | Listen now
- ProForma featured in Communardo's Hitchhiker's Guide to Apps | Read Now
- Schedule a demo or refresher of ProForma | Schedule
Jul 12, 10:00 AEST
Resolved - Summary: New feature: Create and attach PDFs on submit
---
Under form settings you can now specify whether a PDF of the form should be generated and attached to the issue, when a form is submitted. This is a useful feature to help meet compliance obligations.
Other news

- Latest blog: Retrospective and Roadmap for Q3 2019
- Data Center Available: Run ProForma in your Data Center Environment | Click here to get started
- Listen to Simon Herd and Kate Caldecott on the Nice Work! podcast | Listen now
- ProForma featured in Communardo's Hitchhiker's Guide to Apps | Read Now
- Schedule a demo or refresher of ProForma | Schedule
Jul 12, 10:00 AEST
Jul 11, 2019
Resolved - Summary: New feature: Create and attach PDFs on submit
---
Under form settings you can now specify whether a PDF of the form should be generated and attached to the issue, when a form is submitted. This is a useful feature to help meet compliance obligations.
Other news

- Latest blog: Retrospective and Roadmap for Q3 2019
- Data Center Available: Run ProForma in your Data Center Environment | Click here to get started
- Listen to Simon Herd and Kate Caldecott on the Nice Work! podcast | Listen now
- ProForma featured in Communardo's Hitchhiker's Guide to Apps | Read Now
- Schedule a demo or refresher of ProForma | Schedule
Jul 11, 10:00 AEST
Jul 10, 2019
Resolved - Summary: New feature: Create and attach PDFs on submit
---
Under form settings you can now specify whether a PDF of the form should be generated and attached to the issue, when a form is submitted. This is a useful feature to help meet compliance obligations.
Other news

- Latest blog: Retrospective and Roadmap for Q3 2019
- Data Center Available: Run ProForma in your Data Center Environment | Click here to get started
- Listen to Simon Herd and Kate Caldecott on the Nice Work! podcast | Listen now
- ProForma featured in Communardo's Hitchhiker's Guide to Apps | Read Now
- Schedule a demo or refresher of ProForma | Schedule
Jul 10, 10:00 AEST
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.