We have identified the cause of the original issue and taken the necessary steps to ensure it does not occur again. This issue has now been resolved.
Posted Jul 16, 2019 - 16:42 AEST
We are continuing to monitor for any further issues.
Posted Jul 16, 2019 - 16:33 AEST
We have successfully restarted the necessary services and ProForma for Jira Cloud has returned to to normal operations. We will continue to monitor the situation and investigate the cause, to prevent it from happening again.
Posted Jul 16, 2019 - 13:50 AEST
We have identified an issue whereby AWS failed to restart servers as required and we are investigating why this happened.
Posted Jul 16, 2019 - 13:49 AEST
We are investigating whether there is an issue with some customers accessing ProForma for Jira Cloud.
Posted Jul 16, 2019 - 13:37 AEST
This incident affected: ProForma Cloud - Primary AWS servers.